One of the things our recent survey showed us was that most of you guys are satisfied with our support. Support is something we’ve been working on extensively for the past year so it’s really nice to finally see some real numbers / results. One of the things we’re extremely proud of is the fact our forums became something more – a community. Templatic forums are now a place to not only get support, but also to talk about your theme and exchange valuable tips with other members. However, there is always room for improvement….
The improvement this time around is a new support staff member, mr. Motaz Tawfik! Those of you who visited our GeoPlaces v4 forums most likely saw a post or two from motaz (his username). Motaz was by far the most active member of the forum so when time came to hire a new employee we really didn’t have to look far. Not sure what makes us more happy; Motaz coming to work with us or the fact we were done with hiring in 20 minutes :)
Improving support systems
How happy are you with the current support systems (Helpdesk / forums) from a technical perspective? Would you prefer a unified system? What is in your opinion the best support system / solution out there? You are being asked these questions because we’re starting the see room for big improvements in our current systems. However, if it turns out that most of you are happy with the way things are, we won’t go about messing with what works.
Thank you for the input!