Our theme support is exclusively available to our site members only. Doing so helps us focus more on actual customers and help them efficiently. Please login to your account first.
support is for installation and troubleshooting for the themes available on templatic.com only. We can’t help you with customization or problems caused by external plugins not packaged with our download files. For some examples of what our support services exclude, view our support policy.
Please Note: Templatic.com office is located in India and we work and provide support in GMT +5:30 timezone; from 10:30am to 7:00pm, Monday to Friday only. We also take occassional leaves at public holidays and other such events. We sincerely want to provide you the best support, as soon as possible. But we also enjoy our work and live life fully :). It would not be possible for us to provide Support outside working hours/days.
Theme Documentation Guide
Bought a theme and it doesn’t look like we show them on our live demo? That’s because you will need to setup the theme to get it’s maximum potential. Please check theme documentation guide for the theme you purchased. Our step by step installation guide with to the point screenshots will help you get started in no time.
Support Content
Support Content area provides links to various support articles available on Templatic site. These articles will provide additional information on how to use your Templatic theme and even WordPress. Most articles are available to everyone while some are available only for registered members.
Templatic Framework Documentation
This is the ultimate place for any of your queries on the new Templatic Framework. A complete guide with all the screenshots and all you ever wanted to know about this framework.
Templatic Ecommerce Framework Documentation
This is the ultimate place for any of your queries related to our Templatic Ecommerce Framework. A complete guide with all the screenshots and all you ever wanted to know about this Ecommerce framework.
Community Forum
Need help with a specific theme feature, can’t get something to work or just want to see what the community is writing about the theme? Visit the support forums and get answers to all those questions + the ones you didn’t even thought of yet! Expect a reply within 24 hours. Please avoid posting the same query in both forums and Helpdesk.
Help Desk
Use Helpdesk when you notice a bug in the or have affiliate/account/billing questions. Feel free to leave your wp-admin or FTP information in Helpdesk, it’s completely private. As with the forums, expect a reply within 24 hours. Please avoid posting the same query in both forums and Helpdesk.
Frequently Answered Questions
Check our Frequently Answered Questions page and maybe the question you have in mind is already answered there.
