Our theme support is exclusively available to our site members only. Doing so helps us focus more on actual customers and help them efficiently. Please login to your account first.
support is for installation and troubleshooting for the themes available on templatic.com only. We can’t help you with customization or problems caused by external plugins not packaged with our download files. For some examples of what our support services exclude, view our support policy.
Please Note: Templatic.com office is located in India and we work and provide support in GMT +5:30 timezone; from 10:30am to 7:00pm, Monday to Friday only. We also take occassional leaves at public holidays and other such events. We sincerely want to provide you the best support, as soon as possible. But we also enjoy our work and live life fully :). It would not be possible for us to provide Support outside working hours/days.
Theme Documentation Guide
Bought a theme and it doesn’t look like we show them on our live demo? That’s because you will need to setup the theme to get it’s maximum potential. Please check theme documentation guide for the theme you purchased. Our step by step installation guide with to the point screenshots will help you get started in no time.
Templatic Framework Documentation
This is the ultimate place for any of your queries on the new Templatic Framework. A complete guide with all the screenshots and all you ever wanted to know about this framework.
Templatic Ecommerce Framework Documentation
This is the ultimate place for any of your queries related to our Templatic Ecommerce Framework. A complete guide with all the screenshots and all you ever wanted to know about this Ecommerce framework.
Community Forum
Couldn’t find help you required in the theme documentation guide above? Don’t worry. Head over to our community support forum where we do provide active help on any theme related issues you are having. Ask for help and provide help to other people, communicate and take active part in the community.
Help Desk
Help Desk is the best way to get guaranteed, quick support. Create a support thread in our support help desk and we try to respond within 24 hours. Maybe earlier on weekdays.
Frequently Answered Questions
Check our Frequently Answered Questions page and maybe the question you have in mind is already answered there.
