Support is provided to members only. Customization assistance is extremely limited, for help with customizations we recommend hiring a developer.
Use the Docs Center to find various support content. This includes theme guides, tutorials, guides and even videos.
Need help with a specific theme feature, can’t get something to work or just want to see what the community is writing about the theme? Visit the support forums and get answers to all those questions + the ones you didn’t even thought of yet! Expect a reply within 24 hours. Please avoid posting the same query in both forums and Helpdesk.
Use Helpdesk when you notice a bug in the or have affiliate/account/billing questions. Feel free to leave your wp-admin or FTP information in Helpdesk, it’s completely private. As with the forums, expect a reply within 24 hours. Please avoid posting the same query in both forums and Helpdesk.