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GDPR policy

In 2016, the European Commission approved and adopted the new General Data Protection Regulation (GDPR). GDPR is a significant change in data protection regulation in the EU and replaces the existing legal framework (the Data Protection Directive and the various member state laws). It will come into effect on May 25, 2018. templatic is fully committed to achieving and upholding ongoing compliance with GDPR prior to the effective date.

Here’s some data security information you need to know

File Systems and Communication

All access to the templatic website is restricted to HTTPS encrypted connections. All data retrieval from data sources is done with your unique access token over a secure connection with API keys.

User passwords are secured with encryption techniques. They are never stored in the database in plaintext and are not readable by staff.

Data that templatic stores
  • Your names and email addresses.
  • Your accounts order/customer/product/ audience data.
Data storage

Currently, all data, backup are stored in different locations USA. We do not back up any of your accounts(or your customer’s) data in other locations – just data to do with your templatic preferences and subscription to templatic.

Data handling

Please contact us at any time if you wish to receive the data we have on record if wish us to delete it.

Data protection measures

We have a number of security measures in place to protect data present in your templatic account.

Third-party services

templatic shares as little data as possible with 3rd parties. If we share data, it is only your email address and used for reasons described below. All of your store’s data is completely contained. The only 3rd parties we work with are:

  • Google Analytics – Google tag manager for tracking views of the templatic site and application.
  • Facebook Advertising – retargeting and advertising templatic.
  • Google Adwords – retargeting and advertising templatic.
  • Cloudfare – to improve speed by managing caching.
  • Google Optimize – split test templatic’s website pages.
  • Amember sales system – To track affiliate referrals to our site
Access controls

Also, our staff will never access your data unless required for support reasons.
When working a support issue we do our best to respect your privacy as much as possible, we only access the minimum data needed to resolve your issue.

Finally, it’s worth noting templatic is a very small organisation with 5-7 employees, so access to any data is very limited. On top of that, we also limit access based on IP(security proxy).

Contact Us

Have a question or concern? Please email us here.