Pre sales questions
- Can I use your themes with my WordPress.com free hosted account?
- Can I modify the theme to my liking?
- Can I use your themes on commercial projects?
- Do all the themes work with WordPress 3.0+?
- Do the themes work with WordPress Multi Site
- Do I need to keep Templatic credit link in footer?
- Will the themes work with my plugins?
- What are the server requirements to run templatic themes?
- Can the theme run on Windows Server Environment?
- Can I change the Logo image in the theme?
Account or payment related questions
- How does the payment process work? When will I get my themes?
- I paid already. Still haven’t received any e-mail and can’t log in. How long will it take?
- Which payment types do you accept?
- How can I change my billing info and other details
- I’m already a member. How do I buy another theme?
- Will I be charged every month/year if I buy an individual theme?
Theme License related questions
- What is the distribution license of the themes
- Does my basic theme license (individual theme purchase) ever expire?
- Do I need to cancel my subscription if I have only bought an individual theme?
- Does my individual theme purchase include a PSD file?
- What are the Advantages/benefits of buying a Developer license?
- I’ve bought a standard/developer license , can I get support after a Year ?
- Are the themes GPL ?
Club Subscription package related questions
- Can I still download the themes after my subscription has ended?
- Can I still use the themes after my subscription has ended?
- How to Upgrade to club membership if you had purchased a theme earlier
- How club members can cancel their membership?
Other questions
- How do I update the theme if I have an older version?
- Can I change the language of the theme?
- How often are the themes updated?
- Which browsers and operating systems do you test the themes on?
Pre sales questions
Can I use your themes with my WordPress.com free hosted account?
WordPress provides a number of quality themes that can be used on their free hosted accounts, but our themes are not included at the moment. This means that you can only use our themes on a self-hosted WordPress blog.
We recommend hosting your website at BlueHost or HostGator.
Can I modify the theme to my liking?
Our themes were created for development – this means that images, colors, fonts, layouts and anything else related to the design of the themes can be changed or modified. In addition, the copyright notice in the theme’s footer can be edited or removed. We realize that many of you are developers and will be using our themes for client work, although link-backs are appreciated.
Can I use your themes on commercial projects?
Absolutely! You are more than welcome to use the themes that are available on our site to develop commercial and client projects.
Do all the themes work with WordPress 3.0+?
Yes.
Do the themes work with WordPress Multi Site ?
Yes, our themes work with WordPress Multi site.
Do I need to keep Templatic credit link in footer?
No. You may remove it. But we suggest you become an affiliate member and place your affiliate link there. Every purchase referred by that link will earn you whopping 30% commission.
Will the themes work with my plugins?
Yes, most plugins should work with our themes, HOWEVER we can’t guarantee they will do so. There are some plugins that make use of Javascript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly.
What are the server requirements to run templatic themes?
- WordPress 3.0 or higher
- MySQL 5 or higher
- PHP 5 or higher
- cURL library support with SSL (compiled into to PHP)
- GD 2 library support
- Session and memcache support
- Support for Timthumb image resizing script
Please ensure that your webhost meets all these requirements.
Note: Session and memcache are only required for our advanced themes.
We recommend hosting your website at BlueHost or HostGator.
Can the theme run on Windows Server Environment?
Yes. You can install WordPress on windows server also. Our themes should also run perfectly on windows environment.
Can I change the Logo image in the theme?
Yes, surely you can. You can just go to theme options or design settings and add your own logo URL there.
Account or payment related questions
How does the payment process work? When will I get my themes?
After you select a theme or a club package, you will be taken to the checkout screen where you will need to fill in your name and desired user name and password. You will then be directed to our payment gateway where you complete your payment. After your payment has been completed, you can log into the member area download your themes under “My Theme Downloads.”
I paid already. Still haven’t received any e-mail and can’t log in. How long will it take?
Please make sure to check your SPAM folder in email inbox. If it’s not there, please use contact form and contact us with your purchase details.
Which payment types do you accept?
We use 2Checkout as a payment gateway. All our payments are processed via 2CO.
If you are facing any difficulty in payment process, you can also contact them directly through phone, Email or Live Chat.
How can I change my billing info and other details ?
Login to your member’s area and click on “My Profile”. From there you can edit all the information.
I’m already a member. How do I buy another theme?
If you are already a member, you can either go to “My Account” on the front page and purchase another theme/subscription from there, or buy one directly from the theme listing page (if you are logged in).
Will I be charged every month/year if I buy an individual theme?
No. If you buy a individual theme then you will only be paying for it once. You will never be re-billed. Recurring billing only applies if you sign up to become a club member, which gives you access to all our themes.
Theme License related questions
What is the distribution license of the themes?
Please check license details Page for more details on this.
Does my basic theme license (individual theme purchase) ever expire?
Whether, standard or developer license, you can get latest theme updates and access to support forum for one year.
Do I need to cancel my subscription if I have only bought an individual theme?
No. If you have only bought an individual theme you are not a subscriber and will not need to cancel your subscription.
Does my individual theme purchase include a PSD file?
The developer licenses do include a PSD design file, but the basic(single user) licenses do not.
What are the Advantages/benefits of buying a Developer license ?
Developer theme or license enables you to use the theme for your clients also. You can use the same theme on multiple domains which you own or of your client’s. Plus the added advantage of PSD. Only developer license consists of PSD file. Standard license doesn’t include PSD file.
I’ve bought a standard/developer license theme, can I get support after a Year ?
No. You cannot get support after one year and also you won’t be able to get latest theme updates.
Are the themes GPL ?
Yes, our themes are licensed under the GNU general public license. You cannot resell the theme or cannot redistribute the theme and this is strictly prohibited. Our themes are under the Split GPL license. All the PHP is GPLv2 and CSS, JS, and images are proprietary.
Club Subscription package related questions
Can I still download the themes after my subscription has ended?
No, as soon as club membership period expires, you won’t be able to download new or existing themes.
Can I still use the themes after my subscription has ended?
Yes, you can, but you won’t have access to theme updates and downloads.
How to Upgrade to club membership if you had purchased a theme earlier
You can upgrade to club membership by only paying the difference amount. For example if you had purchased a theme of about $65 earlier then you can upgrade by paying the difference amount that is $234($299-$65). For more information, please create a Support Ticket.
How club members can cancel their membership ?
Cancellation of your subscription for next month can be done from your member’s area by going to Payment History.
Once you cancel your subscription your next month‘s subscription will get cancelled. This does not mean that your current subscription will end immediately. It will expire only after the period of one month from the date of your subscription. Of course, you will not be able to get the benefits of new themes released after your subscription ends.
Other questions
How do I update the theme if I have an older version?
In every theme package we include a changelog.txt which includes all the changes for each version. If you haven’t made any modifications to your theme files, then you can overwrite your old version. If you have made modifications to your theme, you will need to study the changelog to see which files need updating. You can also compare your old modified file against the updated file with any good HTML Editor or use an online tool.
Can I change the language of the theme?
Yes, you can. Our all themes are supplied with English PO files. You can just use that PO file, translate it to your own language, generate a PO and MO file and you’re good to go. We have also prepared a tutorial for this purpose.
How often are the themes updated?
We update the theme as soon as we find a bug or if we think that a new feature should be added. You can view the theme version from your member’s area.
Which browsers and operating systems do you test the themes on?
For Front-end:
We test the theme on Internet Explorer, Firefox, Chrome, Safari and Opera. And regarding the operating system, the theme should work in any operating system, as long as your WordPress is installed correctly.
For back-end:
We assure best performance on latest versions of all major browsers. For Internet Explorer 7 & 8, you may encounter a design glitch or two.
