Support

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[templatic_que_ans_left id=”answer1″ que=”I purchased a theme, now what?”] Assuming you have WordPress installed (if not, click here) the next step would be to install the theme. You’ll find detailed installation instructions inside the theme guide. Theme guides are available on this page.[/templatic_que_ans_left]
[templatic_que_ans_left id=”answer2″ que=”How do I setup the top navigation bar?”]All Templatic themes are compatible with WordPress custom menus (available from Appearance -> Menus). For instructions on creating the menu watch this video [/templatic_que_ans_left]
[templatic_que_ans_left id=”answer3″ que=”Does theme access expire?”]Yes, it does. Even though there are no limitations on the actual theme, Templatic memberships are valid for 1 year after purchasing. In case your theme isn’t showing in member area it’s likely that the membership expired. Click here to renew. [/templatic_que_ans_left]
[templatic_que_ans_left id=”answer4″ que=”Where can I download the purchased theme?”]All themes are available in our member area. Here’s the link:
//templatic.com/members/member[/templatic_que_ans_left]
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[templatic_que_ans_right id=”answer5″ que=”How can I translate my theme?”]For translations instructions open the following article. Also, if your theme is WPML compatible we recommend installing the WPML plugin [/templatic_que_ans_right]
[templatic_que_ans_right id=”answer6″ que=”Does my theme work with WordPress MultiSite?”]Yes, it does, all Templatic themes are MultiSite compatible. For instructions on installing MultiSite click here.[/templatic_que_ans_right]
[templatic_que_ans_right id=”answer7″ que=”Do you provide customization support or services?”]No, we don’t. If you need customizations done for your site, check out our Customize page. [/templatic_que_ans_right]
[templatic_que_ans_right id=”answer8″ que=”How do I set a thumbnail in my theme”] Great majority of Templatic themes rely on the post image gallery for the featured/thumbnail image. For instructions on how to set this image open this article. [/templatic_que_ans_right]

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[templatic_help_guide title=”Theme Guides” description=”Use the dropdown below to open the theme guide for your theme”][/templatic_help_guide]

Theme Support

In case you couldn’t find the answer to your question inside the theme guide or docs center it’s time to visit our support forums.


  • Vishakha Patel

  • Motaz Tawfik

  • Vedran Fak

  • Russell West

  • Rishi Patel

  • Umar Memon

  • Mudassar Shaikh

  • Sapna Patel

Before clicking on the green button below please read our support policy and see what is and what isn’t included in our support.


Visit Our Support Forums

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Featured videos

  • Making tweaks using custom.css

    Watch the video above to learn how you can make easy tweak using the custom.css file available from Appearance -> Editor.

  • Getting the category ID

    Category ID is an important piece of information in my of our slider widgets. In the above video you can see where it can be obtained.

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