Please Note: Templatic.com office is located in India and we work and provide support in GMT +5:30 timezone; from 10:30am to 7:00pm, Monday to Friday only. We also take occassional leaves at public holidays and other such events. We sincerely want to provide you the best support, as soon as possible. But we also enjoy our work and live life fully :). It would not be possible for us to provide Support outside working hours/days.
Templatic.com provides support services to members or customers only. Support includes installation guidance, bugs fixing, and general problem solving with features explained on the theme’s official sales page. Support does not include:
- solving problems for plugins not packaged with our framework and themes
- plugins integration
- general WordPress support (please use the WordPress forums for that)
- adding new features or extending the features currently available
- changing colors and/or images
- any type of modification or customization
Note: As you can imagine, requests like changing colors and images from a few thousand of members everyday would not be possible to fulfill. Even then, we wouldn’t have any time to do anything else. We do realize not all modifications are made equal. Our support staff will view all forum topics and helpdesk queries. If it’s a unique modification, which isn’t the easiest to do, but takes just a few minutes or few lines of codes then yes we’ll help you. Otherwise, we’ll point you in the right direction or refer you to a developer or designer for help.
Theme Support
For installation help, bugs fixing, and troubleshooting, please use:
- Theme Installation Guide
- Community Forums
- Help Desk
- Please respect all staff and forum members. We’re here to help. Even if we cannot help you in case a request is beyond the support policy, we will point you in the right direction. Please be patient and keep it cool. Thank you.
- All support requests sent to email and Twitter will be ignored. We’re not trying to be mean. Our support staff cannot keep track of questions and problems via those tools/channels. It’s just not possible. If there’s a bug or general improvement you’d like to point out then you’re more than welcome to contact us by email and Twitter.
Pre-sales & Account Related
If you cannot access your account or if you have questions before purchasing themes on templatic.com, please use the form on the HelpDesk .
Estimated Response Time
On week days, we’ll respond within 12-24 hours to forum topics that need our attention. If there’s a problem to solve or bug to fix. We will do so within 72 hours after our initial response.
With every support request, we will try to respond as soon as possible and solve the problem within our first response. In cases that we cannot do that in time, please be patient. For sure, we’re trying to come up with a solution. Thank you for your patience.
