FAQ
Posted onGeneral pre-purchase questions
- Do Templatic themes work with WordPress.com?
- Can I change the language of the theme?
- Where do I get support for my theme?
- Can I modify the theme to my liking?
- How do I install a Templatic theme?
- Do all the themes work with the latest version of WordPress?
- Do the themes work with WordPress Multi Site?
- Can I remove the Templatic credit from the footer?
- Will the themes work with my plugins?
- What are the server requirements to run Templatic themes?
- I have some pre-purchase questions…how can I reach you?
Account or payment related questions
- Where can I download my purchased theme?
- How does the payment process work? When will I get my themes?
- Which payment types do you accept?
- I’m already a member. How do I buy another theme?
- Will I be charged every month/year if I buy an individual theme?
Theme License related questions
- What happens with my theme after the 1-year membership expires?
- What is the difference between the standard and developer license?
- What is a .PSD file? Do I really need it?
Club Subscription package related questions
To learn more about our Club and all its benefits please click here
Other questions
- What is WooCommerce and how is it used in Templatic themes?
- What happens if the purchased theme does not work on my server?
- How often are the themes updated?
- Which browsers and operating systems do you test the themes on?
Pre sales questions
Do Templatic themes work with WordPress.com?
No, they do not. Themes available at templatic.com/ will only work with self-hosted WordPress available at wordpress.org. For WordPress installation instructions please click here.
Can I change the language of the theme?
Yes, you can. Our all themes are supplied with a language .po file. The file is in English but you can easily translate it into your language. For instructions open the following tutorial
//templatic.com/docs/how-to-localize-templatics-wordpress-themes/
Where do I get support for my theme?
We have two support systems, the community forums and Helpdesk. The forums should be your first stop for getting support simply because there is a good chance the question has been asked / answered before. Use Helpdesk when you need to provide confidential information (like your wp-admin credentials). Unlike the forum, Helpdesk is completely private.
Can I modify the theme to my liking?
Our themes were created for development – this means that images, colors, fonts, layouts and anything else related to the design of the themes can be changed or modified. In addition, the copyright notice in the theme’s footer can be edited or removed. We realize that many of you are developers and will be using our themes for client work, although link-backs are appreciated.
How do I install a Templatic theme?
Installation instructions will always be provided inside the theme guide of the theme you purchased. All theme guides are available on the following page.
Do all the themes work with the latest version of WordPress?
Yes, they will. We update our themes regularly to make them compliant with the latest WordPress release.
Do the themes work with WordPress Multi Site ?
Yes, our themes work with WordPress MultiSite.
Can I remove the Templatic credit from the footer?
Of course. But we suggest you become an affiliate member and place your affiliate link there. Every purchase referred by that link will earn you 30% commission.
Will the themes work with my plugins?
Yes, most plugins should work with our themes, HOWEVER we can’t guarantee they will do so. There are some plugins that make use of Javascript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly.
What are the server requirements to run templatic themes?
- WordPress 4.0 or higher
- MySQL 5 or higher
- PHP 5.3 or higher
- cURL library support with SSL (compiled into to PHP)
- GD 2 library support
- Session and memcache support
Note: Session and memcache are only required for our Directory themes & E-commerce Themes.
We recommend hosting your website with Site5.
I have some pre-purchase questions…how can I reach you?
The easiest way to get in touch with us is to just use the contact form.
Account or payment related questions
Where can I download my purchased theme?
All theme downloads are available inside our member area. Click here to access the area.
How does the payment process work? When will I get my themes?
Once you open the sales page for one of our themes click on the Buy Now button. On the next page choose the desired license and payment method. Enter the username, password and email and proceed by clicking on the Add To Cart button. Once you complete the payment an email will arrive containing important information about the created account – use it to download your theme. The whole process shouldn’t last more than a few minutes. Let us know if you experience any issues during the payment process
Which payment types do you accept?
We use 2Checkout for credit card payments and PayPal (for those with a PayPal account).
I’m already a member. How do I buy another theme?
Login to member area and click on the Add/Renew Subscription tab. From there choose the theme you wish to purchase and complete checkout. You can also purchase the theme from the sites front-end. Open the sales page, click on the Buy Now button and login on the next screen.
Will I be charged every month/year if I buy an individual theme?
No. If you buy a individual theme then you will only be paying for it once. You will never be re-billed. Recurring billing only applies if you sign up to become a club member, which gives you access to all our themes. That said, optional renewal is available after your 1-year membership expires.
Theme License related questions
What happens with my theme after the 1-year membership expires?
Once a theme is purchased, it’s yours, forever. The membership doesn’t affect your usage rights in any way. However, when it expires it will restrict access to theme support, documentation and updates (download privileges). To renew the membership you need to make a manual payment to our PayPal account. The payment will always be 35% – 45% of the initial theme price. For more on renewals please open this article:
//templatic.com/docs/extending-the-membership-for-1-more-year/
What is the difference between the standard and developer license?
The only two areas where these licenses differ are the included .PSD file and up to 5 domain usage. These two things are only available with the developer license. The actual theme is identical with both versions, you’re free to customize it however you want with both license versions.
What is a .PSD file? Do I really need it?
The PSD is a layered Photoshop file we use to actually design the theme. Once the design is done in Photoshop we start moving it to HTML & CSS. The file is very useful when making changes to the theme, specially significant design tweaks. If you plan on changing the looks of your theme this file will most likely come in handy.
To learn more about the PSD file click here.
Club Subscription package related questions
How does the Club work?
The Club membership joining fee of $299 gives you unlimited access to download all of our themes and plugins (not including Directory premium add-ons) for one month. Then $19 per month to continue your Club subscription which entitles you to support and updates on the all themes you have downloaded.
For the monthly subscription you get any new themes we release, any updates to all themes you have downloaded and plus of course you get access to support via the community forums and at HelpDesk.
Can I cancel my Club membership?
Yes, you can. The monthly subscription to the Club can be canceled at any time after your first month but you will no longer have access to theme downloads, updates or support. Once you cancel your subscription, there is a fee of $49 to rejoin and start downloading themes again.
On cancellation of your monthly subscription, you can still enjoy using the themes you have downloaded for as long as you like.
Other questions
What is WooCommerce and how is it used in Templatic themes?
WooCommerce is a free e-commerce plugin available from the WordPress plugins directory. Certain Templatic themes provide full compatibility with WooCommerce and in turn allow you to setup an online store. Templatic e-commerce themes come with both WooCommerce compatibility and our own eComFramework. Owners of those themes can select which system to use. Support for the plugin will be provided in the context of the theme that is being used, i.e. actual plugins bugs should be reported to the plugin developer while theme-related issues should be reported inside our forums.
What happens if the purchased theme does not work well on my server?
In cases such as that (which are pretty rare) we will issue a refund for your purchase.
How often are the themes updated?
We update the theme as soon as we find a bug or if we think that a new feature should be added. You can view the theme version from your member’s area.
Which browsers and operating systems do you test the themes on?
We test the theme on the latest versions of Firefox, Chrome, Safari, Opera and two latest versions of Internet Explorer. Regarding the operating system, the theme should work in any operating system, as long as WordPress is installed correctly.
